This privacy notice describes how we, Gainsborough Specialist Bathrooms obtain, store and use your personal information when you use or interact with our website, www.gainsboroughbaths.com or where we otherwise collect your personal information. 111

This Privacy notice is effective from 9th April 2018 and conforms to the General Data Protection Regulation 2018 (GDPR).

Content Menu

1. Summary
2. Who we are
3. How we collect your information
4. The information we collect
5. How we use your information
6. How we keep your data secure
7. How long we keep your personal information
8. Our use of cookies
9. Access to your personal information and your rights
10. Notification of changes to this policy

Summary

This Privacy notice outlines how we obtain, store and use your personal information. It provides a general overview only and must be read in conjunction with our Terms and Conditions and Cookie Policy.

• Data controller: Gainsborough Specialist Bathrooms
• How we collect your information:
  • When you provide it to us by contacting us, requesting a brochure or quote via our website
  • using our website using cookies
• Personal information we collect:

o    Name, contact details including telephone number and email address

o    When browsing our website this may include your IP address, location, browser type and operating system, referral source, page views and navigation paths through our website.

• How we use your personal data:

o    For business and administrative purposes (particularly to contact you with more information, to improve our website or services, for advertising and analytical purposes)

• We do not sell or disclose your personal information to any third parties

Keeping your personal information secure

We treat your personal information as we would expect others to treat ours.

• How we secure your personal data:
  • Using appropriate technical and organisational measures such as encrypting all data we collect through forms on our website and storing such data on secure servers. We only grant access to your personal information where necessary.
• How long we retain your personal information:
  • For no longer than necessary, usually 2 years unless required for legal or contractual obligations with you, such as the duration of a product warranty.
• Our use of cookies:
  • We do use cookies on our website and similar information capturing, or analytical technologies, such as Google Analytics or retargeting cookies. To find out more, please find our cookies policy here. www.gainsboroughhealthcaregroup.co.uk/cookie-policy/

Accessing your personal information and your rights

You have the following rights in relation to your personal information:

• To request to know what personal information we hold and be informed about its use
• To correct your personal information
• To have your personal information removed from our records
• The right to complain to a supervisory authority
• To withdraw any consent about the use of your information for marketing purposes

The website is owned and operated by Gainsborough Healthcare Group under registration number 10433373. Our registered address is at 10 & 11 The Oaks, Clews Road, Redditch, Worcestershire, B98 7ST.

You can contact us regarding your data by writing to; The Data Controller, 10 & 11 The Oaks, Clews Road, Redditch, Worcestershire, B98 7ST or sending an email to info@ghg-uk.com

If you request access to your data we may ask that you supply appropriate evidence of your identity, such as a photocopy of your passport or an original copy of a current utility bill. We will respond within 1 month of receiving your request.

Notification of changes to this policy

We may update this policy from time to time by publishing a new version to our website. You should check this page occasionally to ensure you are happy with any changes to this policy.

If you have any questions about this privacy policy or concerns about the way Gainsborough Specialist Bathrooms uses personal data, please contact us.

Website terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Gainsborough Specialist Bathrooms relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘GHG’, ‘us’ or ‘we’ refers to the owner of the website whose registered office is: 10 & 11 The Oaks, Clews Road, Redditch, Worcestershire, B98 7ST. Registered in England and Wales our company registration number is 10433373. The term ‘you’ refers to the user or viewer of our website.

Contents

1. Disclaimer
2. Terms of use
3. Changes to terms and conditions
4. Data protection
5. Telephone call recording
6. Complaints procedure

Disclaimer

This website may include links to external websites. These links are provided to help you find relevant information that may be of interest. It is your responsibility to decide whether any of these websites are suitable for your purposes. Gainsborough Specialist Bathrooms are not responsible for the content on any external websites.

The use of this website is subject to the following terms of use:

You may:

• Print off a copy of any or all of the pages for your own personal reference

You may not without our express written consent:

• Copy (whether by printing off onto paper, storing on disk, downloading or in any other way), distribute (including distributing copies), broadcast, alter or tamper with in any way or otherwise use any material contained in the website except as set out under ‘You may’. These restrictions apply in relation to all or parts of the website
• Remove any copyright, trade mark or other intellectual property notices contained in the original material from any material copied or printed off from the website

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. For more information please see our cookie policy

Changes to terms and conditions

Gainsborough Specialist Bathrooms may change these terms and conditions and disclaimer set out above from time to time. By browsing this website you are accepting that you are bound by the current terms and conditions and disclaimer and so you should check these each time you revisit the site.

Data protection

Personal details provided to Gainsborough Specialist Bathrooms will only be used in accordance with our privacy policy. By providing your personal details to us you are consenting to their use in accordance with our privacy policy.

Telephone call recording

As part of our ongoing commitment to improve the service to our customers, all outgoing and incoming telephone calls to & from Gainsborough Specialist Bathrooms may be recorded for training purposes.

Complaints procedure

If you have a complaint about this website, please email info@ghg-uk.com with your complaint.

Cookie Policy

Last updated: (09th April 2018)

Gainsborough Specialist Bathrooms use cookies on this website. By using our website, you consent to the use of cookies.

Our Cookie Policy explains what cookies are, how we use cookies, how third-parties that we may partner with may use cookies, your choices regarding cookies and further information about cookies.

Content Menu

1. What are cookies?
2. How Gainsborough Healthcare Group uses cookies
3. Do I need cookies?
4. Cookies used on this website
5. Where can I find more information about cookies?

What are cookies?

A cookie is a piece of data sent to your device from a website. This means the website can recognise your device if you return to the same website. Cookies do not contain any personal information about you and cannot be used to identify an individual user. A cookie often includes a unique identifier, which is an anonymous number (randomly generated) and is stored on your device. Some expire at the end of your website session; others remain on your computer for longer.

How Gainsborough Specialist Bathrooms uses cookies

• Collecting information: This means we can learn more about how you use our website so we can improve our products and your online experience.
• Tailoring your experience: Cookies allow us to provide you with information, products and services that we think you’ll find interesting
• Making our marketing relevant: We can show you relevant offers and promotions on our own websites and through our advertising networks.
• Measuring how many people are using services: So they can be made easier to use and there’s enough capacity to ensure they are fast enough.

Do I need cookies?

In order for certain applications on the Gainsborough Specialist Bathrooms website to function properly, if at all, it may be necessary for your computer to accept cookies.

Cookies used on this website

This website uses both first and third-party cookies. All the types of cookies on this site are listed below.

• Performance Cookies: These cookies help identify information about how you use our website e.g. which pages you visit, and if you experience any errors. These cookies don’t collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how our website works, understand what interests our users, and measure how effective our advertising is.
• Functionality cookies: Functionality cookies are used to provide services or to remember settings to improve your visit.
  Cookies defined as ‘Functionality’ will not be used to target you with adverts on other websites. Preventing these cookies may mean we can’t offer you some services and will reduce the support we can offer you. It’s also possible that preventing these cookies will stop us remembering that you didn’t want a specific service. For example, social media sharing cookies apply when you share our content on a social network such as Facebook or Twitter.
• Marketing cookies: Gainsborough Specialist Bathrooms has relationships with trusted marketing suppliers.

Sometimes you might see Gainsborough Specialist Bathrooms advertised on other websites. This is because a cookie has been used to deliver the ad to you. It is important to understand that these cookies are completely anonymous – they are only stored on your computer. No information is ever shared with other websites and you can opt out of targeted marketing directly from these suppliers. Preventing these cookies may stop us from offering you some services.

Where can you find more information about cookies?

For more information about cookies or if you would like to learn how to remove cookies set on your device, visit: www.aboutcookies.org or visit your browsers help pages.